Thank you for shopping with Board Game Gear! We’ve built our business on a “made-for-you” print-on-demand model. This approach helps us reduce textile waste and ensure every piece you receive is brand new and made just for you.
Because every item is created on-demand, our policies for returns and shipping are important to read.
Returns & Exchanges Policy
All Sales Are Final
Because every item is created on-demand specifically for your order, we are unable to accept returns or exchanges for any reason (including incorrect size, change of mind, or color preference).
Why Are All Sales Final? We are a print-on-demand company, which means we don’t hold any inventory. When you place an order, our system sends it to our production partner who prints your specific design, on your chosen size and color, one at a time. This item is created uniquely for you. We cannot restock it, and returned items would unfortunately have to be discarded. This policy allows us to continue our sustainable, waste-reducing business model.
Please Get Your Sizing Right (Read Before Ordering!)
We understand that sizing is the biggest challenge when shopping for clothing online. We strongly encourage you to check the sizing charts provided on every product page before placing your order.
Our Top Tip:
- Find your favorite, best-fitting t-shirt at home.
- Lay it flat and measure it (width across the chest and length from top to bottom).
- Compare those measurements to our size chart to find your perfect fit.
If you are between sizes or have any questions about the fit of a specific item, please contact us at support@boardgamegear.com before you make your purchase. We are happy to help you select the right size!
What If My Item is Damaged or Incorrect?
Your satisfaction is still our top priority. While we cannot accept returns for sizing, we will absolutely correct any mistakes made on our end.
If the item you received is damaged, defective, or you received the wrong item (e.g., wrong design, a different size than you ordered), please contact us immediately.
To resolve this, please:
- Contact us at support@boardgamegear.com within 14 days of receiving your order.
- Include your order number.
- Provide a clear photo of the damaged or incorrect item.
We will review the issue and work with you to send a replacement as quickly as possible.
Shipping Policy
Production & Shipping Times
All of our products are printed on-demand just for you. This process requires two steps:
- Production (Fulfillment): This is the time it takes to create your items. Our fulfillment time is typically 5 – 10 business days.
- Shipping: This is the time it takes for the carrier to deliver your order after it has been produced.
We ship worldwide! Our goal is to get your order to you as quickly as possible by using a global network of production partners. This means your items are often made and shipped from within your own region, which is faster, greener, and often reduces customs fees.
Estimated Shipping Times (After Production)
- USA: 5-10 business days
- Europe & UK: 4–28 business days
- Canada: 4–28 business days
- Australia & New Zealand: 5–10 business days
- Rest of the World: 10–30 business days
Please Note: These are estimates, not guarantees. The final, most accurate shipping times and options for your specific order will be displayed during the checkout process.
Shipping Rates
Shipping costs are not flat-rate. They are calculated live at checkout based on:
- Your delivery address
- The total weight and quantity of the items in your cart
- The shipping method you select (e.g., Standard, Express)
To see your shipping cost, simply add your items to your cart and proceed to the checkout page. All costs will be clearly displayed before you are asked for payment.
International Orders & Customs Fees
Because we have production partners in key regions (including the US, Canada, Europe, the UK, and Australia), many international orders will ship domestically, meaning you won’t have to pay customs fees.
However, if your shipping address is in a location without a local partner, your package may be subject to import duties and taxes (including VAT). Board Game Gear is not responsible for any customs fees or import duties. These charges are the sole responsibility of the customer.
Order & Shipping FAQs
How Can I Track My Order? You will receive a shipping confirmation email as soon as your order has been produced and handed off to the carrier. This email will contain your tracking number.
Can I change my shipping address? Because orders are automatically routed to our partners, it can be difficult to change an address. If you notice an error, please contact us at support@boardgamegear.com immediately with the subject line “URGENT: ADDRESS CHANGE.” We cannot guarantee changes if the order is already in production.
My order says it was delivered, but I don’t have it. Please check with family members, neighbors, or your building’s mailroom. Sometimes, carriers mark packages as “delivered” a few hours before they arrive. If your order doesn’t appear within 24-48 hours, please contact the shipping carrier directly with your tracking number, and then let us know.
Questions?
If you have any questions about this policy, please don’t hesitate to reach out. We’re here to help! Contact: support@boardgamegear.com Hours: Monday – Friday, 9 am – 5 pm EST